Thank you for shopping with us. We deeply value every customer and are committed to delivering your ordered footwear quickly, safely, and reliably. This policy provides a detailed breakdown of your order journey, from payment confirmation to final delivery, and applies to all eligible destinations listed below unless otherwise specified.
1. Payment Confirmation
Once your order is authorized and verified, we will promptly send a confirmation email. This email officially confirms that your order has been successfully placed and has entered the initial processing stage.
2. Order Processing Time
For all eligible destinations, processing typically takes 1–2 business days, excluding weekends and holidays. During this period, our team carefully inspects, prepares, and packages each pair of shoes to ensure it is in perfect condition before dispatch.
3. Shipping Methods, Delivery Time & Rates
We primarily offer Standard Tracked Shipping through reliable local and regional logistics partners. For eligible destinations, Expedited Shipping options may be available at checkout. Our system automatically selects the optimal logistics option based on the sales platform, item size and weight, and delivery address.
| Shipping Method | Eligible Destinations | Processing Time | Shipping Time | Total Estimated Delivery | Shipping Fee |
|---|---|---|---|---|---|
| Standard Tracked Shipping | Primary service regions listed in Section 4 | 1–2 business days | 7–14 business days | 8–16 business days | $6.99** flat rate for orders under **$79.00; free for orders of $79.00 or more |
Note: If Expedited Shipping is not displayed at checkout, it is not available for your destination.
Important Note: Order charges cover product costs and shipping fees where applicable. Customers are not responsible for import fees, duties, or VAT. Any such charges will be borne by us.
4. Eligible Destinations & Regional Service
We currently ship to major markets in the following regions, where checkout service is available. If your country or region is not available at checkout, we currently do not ship there.
- United States
- United Kingdom
- European Union
5. Total Delivery Time
The total delivery time is the sum of processing time and shipping time. For example, an order requires 1–2 business days for processing plus 7–14 business days for shipping, resulting in an estimated delivery window of 8–16 business days for all eligible destinations.
Delivery times are estimates and may vary depending on destination, customs clearance, and local logistics conditions.
6. Logistics Matching & PO Boxes
Our system automatically selects the optimal logistics option based on the sales platform, item size and weight, and delivery address.
If your address includes a PO Box, the system will review whether the chosen logistics provider can deliver to it. If the selected method cannot deliver to a PO Box, the order may be flagged as abnormal, and our customer service team will contact you promptly to modify the address or cancel the order.
7. Tracking Your Order
- Self-Tracking: After dispatch, we will email you a shipping notification with a tracking number. Tracking updates typically appear within 72 hours of receiving this email.
- Tracking Methods: Use the “Track Order” feature on our website for detailed shipment information. If no updates are visible, please contact us by email for assistance.
8. Causes of Delay
Tracking updates may be delayed due to force majeure circumstances, including:
- Weather Disruptions: heavy rain, tornadoes, floods, earthquakes, etc.
- Local Factors: strikes, statutory holidays, major international conferences, or other regional events.
- Peak Season Challenges: flight or personnel shortages during peak seasons, or local logistical constraints.
We advise customers to consider these possibilities when planning for receipt of their orders. We will make reasonable efforts to notify you of any significant delay affecting your shipment.
9. Contact Us
For shipping policy inquiries or order concerns, please contact us:
Address: RM F6, WORKSHOP 20 ON 5TH FLOOR, THE STAR, NO. 18 YIP SHING STREET, TSUEN WAN, HONG KONG
Telephone: +852 5773 6193
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)