Payment‑Related Questions
Q: What payment methods are available for purchasing shoes?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. At checkout, simply enter your card details for encrypted, PCI‑DSS compliant transactions to safeguard your financial information—ensuring a safe and seamless purchase experience for all footwear orders.
Sizing & Fit‑Related Questions
Q: How do I determine the correct shoe size?
A: Refer to the detailed size chart on each product page, which includes foot‑length measurement instructions and size conversion guides (US, UK, EU, etc.). For personalized advice—such as selecting the ideal width for a wider foot or the best fit for high arches—contact our customer service team at [email protected] for tailored recommendations.
Order‑Related Questions
Q: Can I cancel my shoe order?
A: Yes, but only if the order hasn’t shipped. Cancel before dispatch for a full refund. After shipment, please follow our return policy for unworn, undamaged items.
Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Modifications (e.g., size, color, quantity) are possible only if the order hasn’t shipped.
Q: How long until my shoes arrive?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all destinations. Express shipping options are available for urgent needs.
Q: Can I track my order?
A: Yes. A tracking number is emailed upon shipment. Use it to monitor real‑time updates via our “Track Order” feature on the website.
Return & Refund‑Related Questions
Q: Can I return shoes if I’m unsatisfied or if they don’t fit?
A: Returns are accepted within 30 days if the item is unworn, undamaged, and in its original packaging (including the shoebox). We cover return shipping for defects, wrong items, or sizing errors; customers bear costs for change‑of‑mind returns. For hygiene reasons, opened socks, insoles, or other foot‑care accessories may not be eligible for return.
Q: How long does a refund take?
A: Refunds process within 7 business days after return verification, depending on your payment provider.
Contact Us
For further assistance:
Address: RM F6,WORKSHOP 20 ON 5TH FLOOR, THE STAR, NO. 18 YIP SHING STREET, TSUEN WAN HONG KONG
Telephone: +85257736193 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We respond within 24 hours on business days.