Thank you for shopping with us. We deeply value every customer and are committed to delivering your ordered footwear quickly, safely, and reliably. Below is a detailed breakdown of your order journey, from payment confirmation to final delivery.
1. Payment Confirmation
Once your order is authorized and verified, we will promptly send a confirmation email. This email officially confirms that your order has been successfully placed and has entered the initial processing stage.
2. Order Processing Time
For all destinations, processing typically takes 1–2 business days, excluding weekends and holidays. During this period, our team carefully inspects, prepares, and packages each pair of shoes to ensure it is in perfect condition before dispatch.
3. Shipping Methods, Delivery Time & Rates
We primarily offer Standard Tracked Shipping through reliable local and regional logistics partners. For eligible destinations, expedited shipping options may be available at checkout.
Shipping Methods
- Standard Tracked Shipping – available for all eligible destinations.
- Expedited Shipping – available only where shown at checkout.
Delivery Time
- Standard Shipping: 7–14 business days after dispatch.
- Total Estimated Delivery: 8–16 business days, including processing and shipping time.
Shipping Fees
- Orders under $79**: **$6.99 shipping fee.
- Orders of $79 or more: Free standard shipping.
Order charges cover product costs and shipping fees where applicable. Customers are not responsible for import fees, duties, or VAT.
4. Eligible Destinations & Regional Service
We currently ship to major markets in the following regions, where checkout service is available:
- North America: United States
- Europe: United Kingdom, European Union member states
Where possible, we partner with local and regional carriers in the destination market to improve delivery speed and reliability. If your country or region is not available at checkout, we currently do not ship there.
5. Total Delivery Time
The total delivery time is the sum of processing time and shipping time. For example, an order requires 1–2 business days for processing plus 7–14 business days for shipping, resulting in an estimated delivery window of 8–16 business days for all eligible destinations.
Delivery times are estimates and may vary depending on destination, customs clearance, and local logistics conditions.
6. Logistics Matching & PO Boxes
Our system automatically selects the optimal logistics option based on the sales platform, item size and weight, and delivery address.
If your address includes a PO Box, the system will review whether the chosen logistics provider can deliver to it. If the selected method cannot deliver to a PO Box, the order may be flagged as abnormal, and our customer service team will contact you promptly to modify the address or cancel the order.
7. Tracking Your Order
Self-Tracking
After dispatch, we will email you a shipping notification with a tracking number. Tracking updates typically appear within 72 hours of receiving this email.
Tracking Methods
Use the “Track Order” feature for detailed shipment information. If no updates are visible, please contact us by email for assistance.
8. Causes of Delay
Tracking updates may be delayed due to force majeure circumstances, including:
- Weather Disruptions: heavy rain, tornadoes, floods, earthquakes, etc.
- Local Factors: strikes, statutory holidays, major international conferences, or other regional events.
- Peak Season Challenges: flight or personnel shortages during peak seasons, or local logistical constraints.
9. Contact Us
For shipping policy inquiries or order concerns, please contact us:
Address:
RM F6, WORKSHOP 20 ON 5TH FLOOR, THE STAR, NO. 18 YIP SHING STREET, TSUEN WAN HONG KONG
Telephone:
+85257736193
Email:
[email protected]
Working Hours:
Monday–Friday, 08:00–17:00 (UTC +8)